Privacy Policy

Information we collect

• Contact and booking information. We collect details you provide, such as your name, email address, phone number, appointment details, and messages you send us.
• Salon intake information. When relevant to your service, you may choose to share information about your hair and scalp, product sensitivities, allergies, or service preferences. We use this information to plan and personalize your salon services.
• Transaction information. We receive details such as the amount paid and payment status. Our payment providers, including Stripe for appointment deposits, process the payment details you enter at checkout.
• Website and communications information. Our website and communications providers may collect device and browser details, IP addresses, pages visited, and interactions with our emails or links. When you subscribe to marketing texts, we may collect your mobile number, when and how you signed up, your consent and subscription status, and information about message delivery and replies.

How we use your information

We use this information to schedule and manage appointments, provide salon services, process payments and purchases, send appointment confirmations and reminders, respond to questions, maintain business records, and operate and improve our website. We use marketing subscription information to send the updates you sign up for and to honor your communication preferences. We may also use information to prevent fraud, resolve disputes, and meet legal obligations.

SMS marketing and mobile privacy

If you separately opt in, Treasuring Tresses Collective may send you recurring automated marketing texts about studio offers, service launches, last-minute openings, and other studio updates. Message frequency varies. Message and data rates may apply. Your consent is optional and is not a condition of booking an appointment or making a purchase. Providing a phone number to book an appointment or signing up for emails does not enroll you in SMS marketing.

We do not sell or share mobile information with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent are not sold, rented, or shared for any third party’s own use. We provide the information needed to operate the program to providers acting on our behalf, such as Mailchimp and its messaging delivery partners, so they can deliver messages, provide support, and manage consent and opt-outs. We may disclose information if required by law.

Reply STOP to unsubscribe from marketing texts or HELP for assistance. You can also email chat@treasuringtresses.com for help. We may send a final message confirming your opt-out.

When we share information

We share information as needed with providers that support our business, including Squarespace for the website, Acuity Scheduling for bookings, Stripe for payment processing, and Mailchimp for email and SMS marketing. We may disclose information when legally required or to address fraud, disputes, or threats to safety. The protections described in the SMS section apply to mobile information and text messaging consent.

Cookies and website analytics

Our website and its service providers may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use it. You can manage cookies through your browser and any cookie settings available on the website. Blocking some cookies may affect website features.

Retention and your choices

We keep information as needed to provide services, maintain business and consent records, honor opt-outs, resolve disputes, and meet legal obligations. You can unsubscribe from promotional emails through the link in those emails. You can also contact us to request access to, correction of, or deletion of your information. We may need to verify your identity and may retain records needed for legal obligations, transactions, or to honor an opt-out.

Updates and contact

We will post changes to this policy on our website and update the effective date. For privacy questions or requests, email chat@treasuringtresses.com or write to Treasuring Tresses Collective, 397 E. Altamonte Drive, Building 1500, Suite 111, Altamonte Springs, FL 32701.