Frequently Asked Questions
Thoughtful answers before your visit, so you can arrive with clarity, confidence, and peace.
Signature Head Spa Foundation
Is the head spa a separate service?
At Treasuring Tresses, luxury head spa care is the foundation of most appointments. Services begin with the Signature Head Spa, so your scalp is cleansed, refreshed, and prepared before styling or treatment begins.
Do I have to book a head spa and a hair service separately?
No. You will choose your main service category during booking, and the luxury head spa foundation is already built into the experience.
Can I upgrade my head spa experience?
Yes. During booking, you may choose to add a Renewal Scalp Upgrade or Crown Signature Upgrade for a deeper luxury head spa and scalp wellness experience.
What is the Renewal Scalp Upgrade?
The Renewal Scalp Upgrade includes enhanced scalp care such as scalp analysis, scalp scrub, herbal therapy, high frequency or LED therapy, and added relaxation elements.
What is the Crown Signature Upgrade?
The Crown Signature Upgrade is the most elevated option and includes everything in Renewal, plus luxury enhancements such as oxygen infusion, paraffin hand treatment, weighted blanket, and extended relaxation.
Is scalp care only for people with scalp issues?
No. Head spa care is for anyone who wants to support scalp health, improve relaxation, remove buildup, and create a healthier foundation for hair growth. You do not need to have a scalp concern to benefit from the experience.
Can I book if I have dandruff, dryness, itchiness, or flakes?
Yes. These are common reasons guests book scalp care. However, if your scalp is severely inflamed, open, infected, or medically irritated, you may be referred to a dermatologist before receiving service.
Hair Services & Add-Ons
Is styling included with my service?
The Signature Head Spa foundation includes a blow dry foundation unless an additional styling service is selected. Styling is chosen during booking based on the service category that fits your hair goals.
Can I add styling to my appointment?
Yes. Styling services are selected during booking based on the service category that fits your hair goals.
Do you service locs?
Yes. Loc care is available, including maintenance and scalp-focused care. Pricing may vary based on length, density, buildup, and the amount of time needed.
Do you work with natural hair?
Yes. Treasuring Tresses specializes in textured hair and scalp care, with services designed to support natural hair, locs, silk press guests, protective styles, and overall hair wellness.
Can I come with extensions, braids, or a protective style installed?
No. Extensions, braids, and protective styles must be removed before your appointment so the scalp can be properly assessed and cared for. The exception is when style or extension removal has been added during booking as part of your service.
How do I know how much my service will cost?
Pricing is listed by service category during booking. Final investment may vary depending on hair length, density, condition, and selected upgrades.
Booking & Appointment Prep
How do I prepare for my appointment?
Please arrive with your hair free of excessive products, heavy oils, or temporary color sprays. If you are receiving a scalp analysis or treatment, avoid scratching or irritating the scalp before your visit.
Should I wash my hair before coming?
No. Please do not shampoo immediately before your appointment unless instructed. Seeing the scalp in its current condition helps guide the service.
How long will my appointment take?
Appointment times vary based on your selected service category and any upgrades or styling services added during booking. Please review the estimated time listed when booking and allow enough flexibility in your schedule.
Can I bring a guest?
Due to the intimate nature of the salon suite and the peaceful environment created for each guest, extra guests are not permitted unless previously approved.
Where are you located?
Treasuring Tresses is located in the Orlando/Altamonte Springs area. The exact appointment details are provided after booking.
Policies
What is the cancellation or rescheduling policy?
Appointments must be rescheduled or canceled at least 48 hours in advance. Late cancellations, missed appointments, and no-shows may be subject to fees according to the booking policy.
Are deposits refundable?
Deposits are non-refundable and are applied toward your scheduled service. They secure your appointment time and preparation for your visit.
What happens if I am late?
Please arrive on time. Late arrivals may result in a shortened service, adjusted service, or cancellation depending on how much time remains in the appointment.
What if I book the wrong service?
If the wrong service is booked, your appointment may need to be adjusted or rescheduled depending on timing and availability. Please review service descriptions carefully before booking.
Memberships & Packages
Do you offer memberships?
Yes. Memberships are available for guests who want consistent scalp and hair care on a recurring schedule. Memberships are ideal for guests who prioritize maintenance, wellness, and long-term results.
Do you offer packages?
Yes. Packages are available for guests who want to commit to a series of treatments. These are especially helpful for guests addressing scalp concerns, buildup, dryness, shedding, or overall scalp health goals.
Do packages expire?
Yes. Packages are designed to be used within a specific time frame so your care remains consistent and results-focused. Please review the package terms before purchasing.
Can I share my package or membership with someone else?
No. Packages and memberships are non-transferable and are reserved for the guest who purchased them.
Results & Expectations
Will one appointment fix my scalp concern?
One appointment can provide relief, clarity, and a strong starting point, but long-term scalp health usually requires consistency, proper home care, and follow-up treatments.
How often should I come?
This depends on your scalp condition, lifestyle, hair routine, and goals. Many guests benefit from visits every 4 to 8 weeks, while some scalp concerns may require more frequent care in the beginning.
Do you diagnose scalp conditions?
No. I do not medically diagnose. I provide professional scalp observations, cosmetology-based care, education, and recommendations. Medical concerns should be evaluated by a licensed healthcare provider or dermatologist.
Is this service relaxing or treatment-focused?
Both. Treasuring Tresses blends restorative scalp care with a peaceful, elevated experience. The goal is for you to feel cared for while also receiving intentional service that supports your scalp and hair.
Still have questions?
If you're unsure which experience is right for you or have questions before booking, I'd be happy to help.